Reply to customers’ conversations with your WhatsApp Business account. You can offer immediate answers and personalized assistance that will help to improve sales and quality of service
The WhatsApp Business solution enables businesses and customers to connect quickly, easily, and reliably through an officially approved WhatsApp connection.
There's a flat monthly fee of US$ 50 (for annual payments) or US$ 65 (for monthly payments), this includes access to the feature itself for every agent in the account, for as many numbers as you need. There's also a fee of US$ 0.005 for every inbound and outbound message that goes through the platform.
No, WhatsApp Business API is only for messaging at the moment.
Any business that wants to communicate with their customers using WhatsApp can potentially use the solution. Apply for access now. All submissions will be reviewed for approval by WhatsApp.
You can only use the WhatsApp Business solution for a limited number of use cases, such as: Alerts, Notifications, and Customer Support.
Simply click any of the buttons on this page and submit the information requested. Once signed up, you will receive more information about the next steps and be contacted by one of our customer service agents to guide you through the process.
WhatsApp Business Messaging is opening with limited availability and WhatsApp approval is required for all businesses entering the program. Toky will help onboarding businesses on to WhatsApp as efficiently as possible.
If you have signed up for early access, Toky will let you know if you’ve been approved within three weeks.
Yes, you can send messages to your customers as long as they have initiated the conversation. This will open a 24-hour support window wherein you can reply as often as required to resolve the customer’s questions.
WhatsApp Messaging is only for personal use, WhatsApp Business is a standalone smartphone application for small businesses with only one user. WhatsApp Business API is an enterprise level application designed for demanding messaging volumes and integrations and it can be used by platforms like Toky to provide powerful features to customers.
Yes, but you won’t have access to your previous conversations anymore unless you back them up.
No, unfortunately WhatsApp doesn’t allow this kind of change.
You must have a Facebook Business Account and verify it following the steps in this article.
You can send and receive text, audio, image and docs; you can also receive location pins.
Not yet, for now you can only reply to customer initiated conversations. But we will include more features like notifications in the future.