Call Features

International phone numbers

We have more than 60 countries on the list, and hundreds of cities

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Phone Trees (IVR)

An Interactive Voice Response (IVR) is a menu that allows customers to directly contact the agent or group of agents best suited to their needs using the numeric keypad in their telephone.

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Simultaneous Calls

Receive all the simultaneous calls you need. It is only constrained to the amount of agents you have

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Welcome and voicemail greetings in several languages

We have pre-recorded audio messages in several languages, and if you don't like them, you have the option to create and upload yours or simply remove them

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Call History

Every made and received call, on a searchable list

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Call Filters

Set the times and days your business is open and available to take calls

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Call Transfer

Not the right person to handle the call? It's okay, you can transfer the call to someone else in your team

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Integrations

With your website, Facebook, CRMs, your existing phone system, etc.

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Forward to cell phones and landlines

Internet outage at your office? You are always moving? It's alright, with this feature, you will never miss a call

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SMS

Toky allows you to send and receive text messages with your customers using your business line

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Bulk SMS

Send bulk SMS messages from Google Sheets using Toky. Reach customers everywhere with a single click at affordable rates

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Voicemail

Your customer get to leave you a voice message when you are not available or when they call you outside of office hours

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Reports

Obtain real time insights from your reports and get the relevant metrics you need to head your business in the right direction

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Speech to text

Use our audio to text converter to receive transcripts from your call recordings in your email or integrate it with your CRM or favorite applications

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Fax to email

Your customers can send faxes to your business phone number and you will receive them online in your email as PDF files

A call button for your site

It can be static or floating, and your customer doesn't have to leave your site to call you

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User Features

Access Levels

You can restrict some users from doing or viewing things you don't want, with admin and regular user roles

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Easy Configuration

Adding and removing users is as simple as doing two clicks

Agent Groups

Create teams of agents and add agents to groups in charge of handling a particular kind of calls

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Applications

Toky for Android and iOS

Handle your Toky calls while on the move from any part of the world using the Internet

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Toky for Windows, Mac, and Linux

Make and receive calls more efficiently with our desktop apps

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Google Chrome Extension

Turns your browser into a telephone and is available on every desktop platform where Chrome can run

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Reliability Features

Encrypted Calls

We use industry-standard security protocols in all our calls

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Servers all around the world

We have servers in North America, South America, Europe and Asia, to greatly improve your calls quality

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Need another feature?

We are probably working on that already, so let us know and you could be one of the firsts to try it.
Contact us to let us know your interest.