Business Phone System features

International phone numbers

We have more than 60 countries on the list, and hundreds of cities

Phone Trees (IVR)

An Interactive Voice Response (IVR) is a menu that allows customers to directly contact the agent or group of agents best suited to their needs using the numeric keypad in their telephone

Simultaneous Calls

Receive all the simultaneous calls you need. It is only constrained to the amount of agents you have

Welcome and voicemail greetings in several languages

We have pre-recorded audio messages in several languages, and if you don't like them, you have the option to create and upload your own or simply remove them

Call History

Every made and received call, on a searchable list

Call Filters

Set the times and days your business is open and available to take calls

Call Transfer

Not the right person to handle the call? It's okay, you can transfer the call to someone else in your team

Calls on hold

Put any call on hold when you need to find information to answer a customer’s request or when you need to talk with your team before giving a response

Voicemail

Your customers can leave you a voice message when you're not available or when they call outside of office hours

Integrations

Connect Toky with your website, CRMs, your existing phone system, the business apps you’re already using and much more

SMS

Toky allows you to send and receive text messages with your customers using your business line

Bulk SMS

Send bulk SMS messages from Google Sheets using Toky. Reach customers everywhere with a single click and at affordable rates

Reports

Get real time insights from dashboard reports and leverage relevant metrics to improve your business communications

Speech to text

Use our audio to text converter transcribe from your call recordings. Have the trascripts delivered via email or to your CRM system of choice

Forward to cell phones and landlines

Internet outage at your office? Or are you always on the move? It's alright, with this feature, you will never miss a call

A call button for your site

It can be static or floating, and your customer doesn't have to leave your site to call you

Fax to email

Your Customers can send faxes to your business phone number and Toky will email them to you as a PDF file

Call recording

Do not lose important information about your customers' conversations, enable the automatic recording of inbound and outbound calls. Convert the audios into text for more information and listen to them when you need.

NEW

Voicemail drop

Stop wasting time repeating yourself each time you leave a voicemail, use a prerecorded message. Click on the Voicemail Drop button and Toky will leave the message for you, that way you can continue to make calls

NEW

Power Dialer

Create campaigns with Toky’s power dialer to call your leads more efficiently and increase your sales

NEW

Notes and tags for calls

Add notes and tags to your calls to group them and analyze your support and sales processes

NEW

Call monitoring

Monitor your agents' calls in real time to evaluate the quality of their service, and use the whisper feature to help them in an important call, or to train them

Access Levels

You can restrict some users from doing or viewing things you don't want, with admin and regular user roles

Easy Configuration

Adding and removing users can be done in as little as two clicks

Agent Groups

Create teams of agents and add agents to groups in charge of handling a particular kind of calls

Toky for Android and iOS

Handle your Toky calls while on the move from any part of the world using the Internet

Toky for Windows, Mac, and Linux

Make and receive calls more efficiently with our desktop apps

Google Chrome Extension

Turn your browser into a telephone and make calls on nearly any desktop with Google Chrome

Developer API

Use the Toky REST API and our webhooks and connect Toky with your own applications to synchronize call information, send SMS and much more

Encrypted Calls

We use industry-standard security protocols in all our calls

Servers all around the world

To improve call quality we have servers in North America, South America, Europe and Asia