Use call monitoring to listen to live calls and enable whispering to support agents when they need it

Monitor service quality by listening to ongoing calls, to detect improvements and coach your agents privately when you need it

Support your agents during calls to improve their results

Ensure success on important or difficult calls, providing advice and guidance to your agents during the call, without the customer listening to your instructions

Listen in to ongoing calls to improve customer service

Make sure your agents are giving the best customer service and complying with your standards, without having to wait for the call recordings

Ensure service quality and provide advice at the right time

Use Call monitoring for service quality control, collaboration on critical calls or for training purposes. The whisper option allows you to talk with your agents during the call, without the customer noticing your voice

A growing list of features that’s always evolving

Toky is constantly developing new features to help your business. Sign up to learn about everything our virtual phone system can do for your sales and support processes