Improve response times by creating agent groups and assigning ring strategies

Allow calls to ring sequentially or simultaneously for all agents in a group. Better distribute your calls to shorten the response time and provide the best quality of your customer service

Optimize your customer service

Group your agents efficiently

Establish agent groups by skills, location, or language, and define how calls should be answered

Simultaneous, random or round robin ringing

Design your call distribution strategy and allow inbound calls to ring using:

Round robin
Round robin with memory
Random
Ring all

Direct calls to the right agents

Ensure that calls are answered by the most qualified agents and improve your customer service, establishing your personalized ringing order for each ring group